Our member Ms A. Sen had not been feeling fine for a couple of days and our Area Coach (AC) Mr P. Shil and Zonal Coordinator (ZC) Mr D. Mondal were in touch with her. On 5th July when the ZC called her, she was unable to speak properly. Sensing a crisis situation, Mr Mondal reached Ms Sen’s house around 9.40 a.m. He found her running a high temperature and having breathing difficulties. The ambulance which had been arranged by Ms S. Malakar and Mr P. Mondal from our Alarm Centre, Kolkata, reached soon after.

On 26th of June our members, Mr and Ms Sen, were feeling unwell and they called up our National Alarm Centre (NAC). NAC coordinators, Mr S Ghosh and Ms S Malakar, asked Member Care Associate (MCA) Mr S Das, who was near the Sen residence, to reach their house immediately. When the MCA reached the Sen residence, he found that both Mr and Ms Sen were in distress. Ms Sen’s condition seemed to be relatively worse, as she was also feeling dehydrated.

May 10: It was early in the morning when our member, Mr R. K. Ghosh, fell down in his room and found himself unable to get up. His attendant knew exactly what to do in case of an emergency and called our Zonal Co-ordinator (ZC), Mr G. Basak. It was 6.40 am. Mr Basak called the National Alarm Centre (NAC) immediately, had a Code Yellow declared and our Member Care Associate (MCA), Mr A. Das, rushed to his house. He found our member in distress—there was profuse bleeding. He informed the NAC and our ZC and a Code Red was declared.

For our ailing member, Mr P. Choudhury, April 27 began with serious breathlessness. Already frail and managing with the support of a nursing attendant, his condition started deteriorating around mid-day. His attendant called our Zonal Co-ordinator (ZC) Mr P. Maity sent our Member Care Associate (MCA), Mr S. Adhikari, to his house. Our MCA found him breathing very strenuously and informed Mr Maity, who called his relatives in Kolkata and told them that our member needed immediate hospitalisation.

It was from his hospital bed that our member, Mr A. Ghose, had enrolled with us. He had contracted Covid but his wife was also

When Ms R. Saha, our member, wife of Mr M. Saha, fell and fractured her leg, their children enrolled them with Support Elders. Our Zonal Co-ordinator (ZC) Mr M. M. Sarkar has been in charge for them since then. Mr and Ms Saha stay on the first floor of a building that has no lift. Our Member Care Associate (MCA) Mr A. Adhikari and ZC Mr Sarkar took her to the hospital for her leg to be plastered, and had to bring her down on a chair and take her back the same way.

On the morning of March 17, our National Alarm Centre (NAC) received a call from the attendant of our member, Ms M. Adhikari, saying that she was unwell. Ms S. Malakar, Shift Supervisor and Member Care Officer at the NAC, Mr M. Halder, request the MCA on duty, R. N. Sharma to visit her. He found our member with breathing difficulties and very fatigued. Our MCA checked with the member’s daughter who was present there, asked the NAC to declare a Code Red and send an ambulance.

For our members, Mr and Ms A. K. Ghosh, the news could not have been worse. Ms S. Ghosh tested positive for Covid-19 and her doctor arranged for immediate hospitalisation. Once our NAC was informed, our member care associates promptly took charge at two centres: the hospital and her home, where Mr Ghosh was all by himself. At the hospital, we spoke to her doctor and ensured that our member was comfortable and kept constant touch with the treating doctors.