Ms M. Talukdar’s differently-abled child, Mr K. K. Talukdar, who is also our member was supposed to get his cataract operation done in a South Kolkata hospital while they stay in Salt Lake. As he cannot understand and converse with an unknown person, the doctor said that someone known had to be with him throughout the procedure. MCA Mr S. Saha, whom Mr Talukdar is familiar with, was given the responsibility to be his companion. As per the current pandemic protocol both Mr Talukdar and the MCA had to have their mandatory RTPCR test done.

Our member, Mr S. N. Chowdhury, had to visit his bank for the mandatory
annual life certificate submission. He, however, had had an operation sometime
back and due to post-surgery complications his lifestyle had been impacted, as
he had to always wear a medical apparatus. He got in touch with our Uttarpara
branch. MCA Mr K. Mitra, after taking stock of the situation, went to his house
and accompanied him to the bank. Since Mr Chowdhury’s attendant was absent

On 7 th September, our member, Mr C. Manchala’s attendant did not turn up. When Mr and
Ms Manchala’s repeated calls went unanswered, they got very worried, as they depended on
the attendant for Mr Manchala’s medicines. They called up our MCA Mr. J. Srinivasulu, who
assured them that he would look into the problem immediately. Mr Srinivasulu tried to call
the attendant, but his calls also went unanswered. Mr Srinivasulu sent MCA Mr S. Reddy to

On the night of 20th September, ALCO received a call from our member, Ms S. Sen. She had had a fall. ALCO asked

On 14 th September, one of our Alarm Centres received a call around 11.35 a.m. from our member Mr A. K. Bhattacharyya’s attendant. The Alarm Centre, through our back-end technology, immediately got in touch with Mr S Biswas, the Member Care Associate (MCA) closest to Mr Bhattacharyya’s house, and asked him to go there. They also arranged for an ambulance. Due to waterlogging, the MCA’s bike stopped and he had to wade through knee-deep water to reach the member’s house.

Our member, Mr R. Banerjee, resident of Durgapur, had a fall and fractured his leg. He needed to undergo surgery at the earliest. A negative blood, a relatively rare blood group, had to be arranged for the surgery, as he had very low haemoglobin count. Immediately, Mr G. Pradhan, ARC, along with 2 other staff members, Mr. B. B. Ganguly and Mr N. Haque, tried to arrange the blood. It was not available in Durgapur and its surrounding areas. When they learnt that the blood was available in Bolpur, they went to Bolpur to procure it.

Our member, Ms K. Banerjee, had not been feeling well for a couple of days. Her son was in touch with her doctor and when their doctor suggested immediate hospitalisation, she contacted our Kolkata Alarm Centre on 23rd August 2021. Mr B. K. Burman, Member Care Associate (MCA), was informed as per process and he reached the member’s residence around 11 a.m. in the morning. On reaching her preferred hospital, the MCA deposited the required form and money and went to talk to the doctor, who advised CT scan and a few diagnostic tests.

We received an emergency call at our Kolkata Alarm Centre (ALCO) around midnight on 7th July, 2021. Our member Ms S. Gupta was having breathing difficulties and needed immediate help. The ALCO team located Mr S Biswas, Member Care Associate (MCA), who was on duty then, provided him the details of the member’s location and asked him to go there immediately. When Mr Biswas reached there around 12.10 a.m., he found that the member’s daughter was very worried and her attendant rather nervous because it was so late at night.

Being unable to contact one’s loved ones can be very worrisome…more so when it is our elderly parents. On 6th July, Mr B. K. Basu Roy Chowdhury’s daughter could not contact her parents, as whenever she was dialling their number some unknown person was receiving the call. Initially, she had thought it was a network issue but when she could not contact them till 10.30 p.m., she got worried and called Mr G Ghosh, the member’s Zonal Coordinator (ZC). The ZC asked her not to worry and tried to call the member.

On 17th of July, we received a call at our Kolkata Alarm Centre (AC) from our member, Ms L Sengupta, around 7 p.m. She was feeling unwell and needed immediate help. The AC informed Mr A Das, Member Care Associate (MCA) and asked him to go to her residence. After reaching Ms Sengupta’s residence, Mr Das found that she was having breathing difficulties. He immediately asked the AC to send an ambulance. Mr A. Karmakar, Mr A. R. Shah and Mr S.