On 17th of July, we received a call at our Kolkata Alarm Centre (AC) from our member, Ms L Sengupta, around 7 p.m. She was feeling unwell and needed immediate help. The AC informed Mr A Das, Member Care Associate (MCA) and asked him to go to her residence. After reaching Ms Sengupta’s residence, Mr Das found that she was having breathing difficulties. He immediately asked the AC to send an ambulance. Mr A. Karmakar, Mr A. R. Shah and Mr S. Rej, who were in charge of the AC at that point of time, immediately booked the ambulance and shared the details with the MCA. In the meantime, Mr Das readied her medical documents and called Mr M. M. Sarkar, Zonal Coordinator (ZC), who knew the member’s medical history and where her medical papers were kept. As soon as the ambulance arrived, Ms Sengupta was escorted to her preferred hospital. When the hospital authorities told the MCA that the insurance papers were not up-to-date, the MCA informed Ms Sengupta’s daughter about the problem. With her permission, he signed on behalf of her and the member was admitted in the hospital. Though it took several hours to complete the formalities, the MCA took permission from the authorities to meet the member before leaving. He then dropped her belongings at her house and finally signed off around midnight.
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