Early one morning in April, Ms Dasgupta, who stays all by herself, gave an SOS call to Support Elders. She was in trouble and needed urgent help.

Our member, Mr Nag slipped and fell on the wet washroom floor in his flat around 5 a.m. Not wishing to disturb his sleeping wife, he immediately connected with the 24x7 Support Elders National Alarm Centre through his one-touch alert wristband.

When the Member Care Associate reached his residence, he found Mr Nag still lying in blood on the bathroom floor. The Member Care Associate rushed him to the hospital, where the doctor stitched up his wounds. However, he could not administer the tetanus injection for lack of stock.

Her failing eyesight and geriatric problems had robbed former teacher and cookbook writer, Ms Silliman, of the confidence to step out of her house. She had had to give up even going to buy baking ingredients from New Market, her favourite shopping destination.

After the cooking and baking enthusiast became a member of Support Elders, she hesitatingly expressed her desire to her Care Manager. The Support Elders staff with great care started taking her on shopping trip, every now and then.

A few years ago, Ms Gupta led a rather difficult life, with ceaseless health complications. In fact, she used to be frequently hospitalised, and even put in the ICCU. Doctors had advised  brain surgery for Ms Gupta, which her physician brother decided against and enrolled her with Support Elders.

Mr Basu had many health issues when he first enrolled with Support Elders. He needs to be regularly taken for dialysis. The Member Care Associates take him for evening dialysis sessions to the hospital, which take hours, often extending till midnight. Each session takes at least four hours to complete and the elderly feels weak for hours after each session gets over.

Mr Banerjee felt uneasy in the middle of the night. His wife summoned a doctor who advised immediate hospitalisation. She alerted the Support Elders National Alarm Centre. Within half an hour, a Member Care Associate arrived with an ambulance and ferried him to the emergency wing of a preferred hospital.

The increasing health complications of Mr Guha made his Mumbai-based son enrol him with Support Elders. Shuttling between Mumbai and Kolkata started taking a toll on his work.

An amount of Rs 10,000 went missing from octogenarian Mr Ghatak’s bank account. The frail gentleman, with failing health, could not visit the bank without assistance. Climbing down four floors of the building, which housed his flat and climbing into a cycle rickshaw, was a tough task for him. His wife too was ailing.