Our Zonal Coordinator was in Agra on vacation when one of our members, Ms Ghosh, who stays alone in a flat in Kolkata, made an SOS call to him. The catheter fitted on her had somehow come off, causing her extreme discomfort. It was 11 p.m. 

Without wasting a single moment, the Zonal Coordinator alerted our National Alarm Centre, which, in turn, rushed off a Member Care Associate to the member’s house. The National Alarm Centre also summoned a trained nurse from a partner hospital to help the patient put on the catheter. 

One of our Zonal Coordinators received an early morning call from a lady, who was extremely worried about the respiratory distress of her father, Mr Nandi. The lady, who lived abroad, was in a precarious health condition herself. She wanted to sign up her father, a patient of chronic obstructive pulmonary disease.  

Our National Alarm Centre received an emergency alert from the smart watch of Mr Gupta, who stays with his wife, in a flat. It was raining very heavily that night.

The mobility of our members, Justice Ghosh and his wife, is largely restricted within the house due to geriatric complications. 

When a Member Care Associate reached the couple’s residence on an IFS call this summer and requested for a glass of water, Ms Ghosh told him that their maid had not turned up that day and there was no drinking water. Enquiring further, the Member Care Associate got to know that lunch had not been prepared though it was close to 1 o’clock. 

When the Enriching Cognitive Solutions (ECS) team went to visit Mr De, they saw the tensed member busy on a phone call. On enquiring, his wife said it was a call from an official seeking some bank account-related information and threatening blocking of their debit card. 

The member, whose hearing is slightly impaired, was flummoxed. The call was continuing for half an hour. 

After suffering a personal setback, our member, Mr Roy, shifted to a home for the elderly away from the city. He refrained from keeping in touch with his friends and relatives.  

Though our members, Mr and Ms Basu, took passport renewal interview appointments online with Passport Seva Kendra (PSK), Kolkata, for the same day, yet the PSK allotted them separate time slots. 

Wing Commander Mukherjee was due for an audiometry evaluation for the past five months. However, the necessary tests kept getting deferred. Finally, a Member Care Associate escorted the Mukherjee couple to Command Hospital. At 90, the member suffers from orthopaedic problems in his spine and legs because of which he cannot walk long distances. His hearing difficulty poses another challenge for him. 

Ms Mukherjee lives in a flat in a housing society on the southern fringes of Kolkata. She tries to live as best as she can, given her age and delicate health. Living within her limited means, she did not hire a cook to prepare her meals. Thus, every night, she was much dependent on the building security guard to fetch her dinner from nearby eateries. Unfortunately for her, there would be days the guard would ignore her calls, forcing Ms Mukherjee to skip dinner and make do with a glass of water. That she was hard of hearing only made things worse.  

The elderly Ms Guha was weighed down by her dementia and other health complications and living alone in a Salt Lake flat. Support Elders had been taking care of her health and finances.

One evening, the caregiver alerted Support Elders on finding Ms Guha lying unconscious on the washroom floor. A Member Care Associate arrived and rushed her off to hospital. Tests and scan revealed a haemorrhage and blood clot. Doctors operated on her and took out a part of her skull before replacing it during another surgery two weeks later.