Wing Commander Mukherjee was due for an audiometry evaluation for the past five months. However, the necessary tests kept getting deferred. Finally, a Member Care Associate escorted the Mukherjee couple to Command Hospital. At 90, the member suffers from orthopaedic problems in his spine and legs because of which he cannot walk long distances. His hearing difficulty poses another challenge for him.
On reaching the hospital, our staff realised that the stairs to the ENT department were closer for Wng Cdr Mukherjee than reaching the elevator. Supporting Wng Cdr Mukherjee carefully, the Member Care Associate took him upstairs with considerable effort. He made the couple sit in the waiting lobby and went in search of the audiometry room.
The Member Care Associate located the room at the other end of the floor. There, the technician was busy examining another patient. So, the Member Care Associate requested him to carry his instruments to a room closer to where the Wng Cdr was sitting and test him there. The technician refused, citing protocol. The Member Care Associate offered to get permission for the shift. But the technician was adamant.
Finally, the Member Care Associate was forced to reveal that he was an ex-army paramedic with 20 years of experience and was well-conversant with the operations at the defence hospital. That made the technician relent. The Mukherjees were very thankful that they did not have to walk across the sprawling floor.
During the hearing test, the Member Care Associate facilitated the Wng Cdr’s conversation with his son over the phone. Testing over, he escorted the member downstairs with utmost care and seated him in the car.
Ms Mukherjee remarked that had it not been for Support Elders, she could not have taken her husband for the long overdue audiometry test without which he could not get a hearing aid.
Support Elders Impact: Ensuring hassle-free hospital visit for member
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