Ms Mukherjee lives in a flat in a housing society on the southern fringes of Kolkata. She tries to live as best as she can, given her age and delicate health. Living within her limited means, she did not hire a cook to prepare her meals. Thus, every night, she was much dependent on the building security guard to fetch her dinner from nearby eateries. Unfortunately for her, there would be days the guard would ignore her calls, forcing Ms Mukherjee to skip dinner and make do with a glass of water. That she was hard of hearing only made things worse.
Support Elders came into Ms Mukherjee’s life around that time. The caring staff started taking good care of her and even fixed a food delivery centre, which would regularly supply her dinner.
Once when Ms Mukherjee had to go on a short trip, she sent instructions to the food delivery centre to suspend her delivery service for a few days. After she came back, she suddenly realised that there was no food at home and that she had forgotten to intimate the food delivery centre to resume their service.
Ms Mukherjee, who isn’t very comfortable with the mobile phone, became nervous and did not know what to do or whom to call. She felt helpless and hassled. Thankfully for her, the Support Elders National Alarm Centre called to check on her as part of their routine daily call. Ms Mukherjee told our staff member of her predicament. The staff member listened to her problem and calmed her down, saying that Support Elders will take care of the situation. In a while, a Support Elders staff member landed up at her doorstep with steaming hot dinner.
Support Elders Impact: Service with thought
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