The elderly Ms Guha was weighed down by her dementia and other health complications and living alone in a Salt Lake flat. Support Elders had been taking care of her health and finances.
One evening, the caregiver alerted Support Elders on finding Ms Guha lying unconscious on the washroom floor. A Member Care Associate arrived and rushed her off to hospital. Tests and scan revealed a haemorrhage and blood clot. Doctors operated on her and took out a part of her skull before replacing it during another surgery two weeks later.
In the intervening period, Ms Guha was released from hospital. Support Elders staff paid her daily visits and kept Ms Guha’s son, staying away, informed. She recovered and came back home. But her dementia got worse.
Once Support Elders got an anxious call from her son on his return from Kolkata. He had left Rs 10,000 with Ms Guha. But two days later, Ms Guha told him that she had hardly any money.
Immediately, our care manager rushed to Ms Guha and found Rs 2,000 with her, unable to recall anything about the additional money. She could just remember visiting the grocer. On inquiry, it was found that Ms Guha had paid the grocer currency notes of high denomination against purchase of a few grocery items but had left without taking back the change. Support Elders got the refund for her and informed the son, much to his relief.
Support Elders Impact: We live up to your trust in us
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