When the Enriching Cognitive Solutions (ECS) team went to visit Mr De, they saw the tensed member busy on a phone call. On enquiring, his wife said it was a call from an official seeking some bank account-related information and threatening blocking of their debit card.
The member, whose hearing is slightly impaired, was flummoxed. The call was continuing for half an hour.
The ECS team officials sensed it was a vishing call. Vishing is the fraudulent attempt to obtain sensitive information such as usernames, passwords and credit card details from customers, especially the elderly. They are most vulnerable to calls, where someone poses as bank executives or an RBI official to collect information for identity theft.
The ECS team lead deftly handled the situation and advised the member to never give any bank details to any phone caller. Mr De said that he had heard about vishing calls but somehow couldn’t avoid the person as he sounded very convincing.
Mr De thanked the Support Elders officials for handling the situation so well and informing him about the risks involved. The ECS team lead told him to inform Support Elders if any such situation arose again. When the member’s daughter called from the UK, he narrated her the incident. She spoke to the ECS team lead and thanked her profusely.
Support Elders Impact: Protecting our members’ interests is our highest priority
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