Our National Alarm Centre received an emergency alert from the smart watch of Mr Gupta, who stays with his wife, in a flat. It was raining very heavily that night.
The Member Care Associate reached the lane leading to the Guptas’ flat on his bike within 15 minutes and found it waterlogged. He parked his bike on the main road and waded through the knee-deep water to the building. Ms Gupta opened the main door of the flat. The Member Care Associate found Mr Gupta lying on the floor of the washroom and his head bleeding profusely.
The ambulance, alerted by our National Alarm Centre, reached the junction of the main road and the lane around that time. Its driver called up the Member Care Associate and refused to drive the ambulance into the waterlogged lane. The Member Care Associate persuaded him over a few minutes that the member was in a critical condition and needed immediate hospitalisation. Mr Gupta was rushed off to the emergency department of a hospital within the golden hour. The doctor, who attended to Mr Gupta, said the case could have turned serious had it got late.
The Guptas expressed their gratitude to the Member Care Associate and Support Elders.
Support Elders Impact: No situation is adverse for us in attending emergencies
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