One morning our member Mr. Provash Kumar Mukherjee felt extreme pain in his abdomen, started feeling breathlessness with blotted and stiff stomach because of severe constipation and called us for help. He stays in Mullick Bazar area which is a congested area most part of the day and reaching there from our Golfgreen office would take minimum 1 hour. Our commitment time to reach member at hospital is 1 hour. Our staffs arranged an ambulance from Sealdah, so that it could reach on time.

Mr. Asok Kumar Basu Thakur got admitted to Fortis Hospital for his dialysis. While the dialysis was on its progress, he suddenly started to have some complications and needed blood transfusion. His blood group  A – (Negative) is a rare one. One of our staffs went to visit him at Fortis Hospital, EM Bypass. It was a regular visit. The member’s daughter was present there quite tensed. They were not able to get that blood group from the hospital Blood Bank. They thought of arranging it from SSKM hospital. Our staff rushed to SSKM where he was refused.

It was dead in the night. NAC got a Medical Emergency Call from one of our members. 1.10 am on 14 August 2019. The call was about the member's wife, also our member, lying unconscious on the floor and bleeding profusely. It was conveyed that she woke up in the middle of the night and was heading to the wash room. She barely took two steps and suddenly fell down on the floor. Her head banged against a table, causing the bleeding. Our NAC staff assured the worried member that one of our staff will come for his help very soon. Immediately CODE RED was raised.

The landline phone is indispensable to an 89-year-old member of ours, who stays in a south Kolkata flat. The former teacher, whose vision is largely impaired, is not comfortable using a mobile. When two members of the Support Elders ECS Kolkata team recently visited her, they found the lady distraught about her dysfunctional landline phone. It cut her off from the outside world, even the building security guard. Though our smart alert watch assured her safety, the break in communication with her family upset her the most. .

Ms Gani, who stays in a flat under the care of Support Elders, was detected with arterial blockage during a routine ECG. The cardiologist advised her to go for pacemaker implantation.

The family members were informed of the doctor’s advice. The Support Elders staff started coordinating with the cardiologist and the member’s family to assist Ms Gani undergo all pre- and post-operative tests and making arrangements for admission at the hospital.

One of our members, Dr Chakraborty, started getting stomach cramps around 8 on a Sunday evening. His son rushed out to search for an SOS medicine earlier prescribed by a doctor for similar symptoms. He failed to find the drug and sought help from our National Alarm Centre around 9 p.m. 

Ms Dutta, a retired teacher, led a lonely existence after suffering a personal setback. Her health conditions too impeded her mobility. 

Ms Dutta enrolled with Support Elders after coming across its Facebook page and calling up our National Alarm Centre. Soon after, she was invited to a members’ picnic in Dankuni. But she was worried about the commute. A care manager took charge. And Ms Dutta stepped out to socialise after years.