Our Zonal Coordinator was in Agra on vacation when one of our members, Ms Ghosh, who stays alone in a flat in Kolkata, made an SOS call to him. The catheter fitted on her had somehow come off, causing her extreme discomfort. It was 11 p.m.
Without wasting a single moment, the Zonal Coordinator alerted our National Alarm Centre, which, in turn, rushed off a Member Care Associate to the member’s house. The National Alarm Centre also summoned a trained nurse from a partner hospital to help the patient put on the catheter.
The Zonal Coordinator, before going on leave, had stocked up the necessary medical paraphernalia for the member in her house. He explained to his colleague and the nurse over the phone where he had kept them. The nurse fitted the catheter on the member after which she got huge relief!
Support Elders Impact: Medical emergency at any hour is our highest priority
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