We received an emergency call at our Kolkata Alarm Centre (ALCO) around midnight on 7th July, 2021. Our member Ms S. Gupta was having breathing difficulties and needed immediate help. The ALCO team located Mr S Biswas, Member Care Associate (MCA), who was on duty then, provided him the details of the member’s location and asked him to go there immediately. When Mr Biswas reached there around 12.10 a.m., he found that the member’s daughter was very worried and her attendant rather nervous because it was so late at night. As soon as the ambulance reached, the member, her daughter and attendant were asked to sit in the ambulance while Mr Biswas escorted them to their preferred hospital in the same locality. Once they reached the hospital, the MCA, without wasting any time, managed to speak with the emergency on-duty doctor so that immediate action could be taken. Ms Gupta was given oxygen and admitted in the emergency ward. He then accompanied Ms Gupta’s daughter and helped her with the formalities and arranged for an immediate RT-PCR test as per current protocol. The MCA left the hospital after apprising his Zonal Coordinator, Mr A. Bhattacharya, all the details.
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