On 14 th September, one of our Alarm Centres received a call around 11.35 a.m. from our member Mr A. K. Bhattacharyya’s attendant. The Alarm Centre, through our back-end technology, immediately got in touch with Mr S Biswas, the Member Care Associate (MCA) closest to Mr Bhattacharyya’s house, and asked him to go there. They also arranged for an ambulance. Due to waterlogging, the MCA’s bike stopped and he had to wade through knee-deep water to reach the member’s house. The attendant informed that they had already given him sugared water as he has a tendency of Hypoglycemia. The ambulance could not reach the member’s residence because of waterlogging. The MCA called Mr Bhattacharyya’s daughter who requested him to somehow take her father to the nearby hospital. The MCA managed to get a rickshaw. Somehow, he brought down the member, seated him on the rickshaw and ran alongside the rickshaw, holding the member, lest he fall in the water. Reaching the hospital, he took the member to the Emergency ward. The member underwent a number of tests and the doctor put him under Hypoglycemia medication till the evening. Then the doctors asked the MCA to take our member home as admission was not necessary. Mr Bhattacharyya was also feeling much better. The MCA, with the member’s daughter’s permission, escorted the member home in a rickshaw through the waterlogged roads. By the time the MCA reached the member home, it was evening. He updated the member’s daughter about her father’s health condition and signed off.
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