Our member, Mr S. N. Chowdhury, had to visit his bank for the mandatory
annual life certificate submission. He, however, had had an operation sometime
back and due to post-surgery complications his lifestyle had been impacted, as
he had to always wear a medical apparatus. He got in touch with our Uttarpara
branch. MCA Mr K. Mitra, after taking stock of the situation, went to his house
and accompanied him to the bank. Since Mr Chowdhury’s attendant was absent
that day, the MCA requested Mr Chowdhury to wait in the vehicle, while he
went inside the bank to make the necessary arrangements. The bank was very
crowded and there were at least 45 people waiting to submit their life
certificates. Since it would be difficult for Mr Chowdhury to wait that long, the
MCA went to the Branch Manager’s room and explained the situation. After
getting his permission, the MCA requested the people waiting in the que to
consider Mr Chowdhury’s condition. After getting permission from everyone,
the MCA escorted the member to the bank. As Mr Chowdhury’s biometric was
not matching, they completed the paperwork manually, with the help of the
Branch Manager. Within 15 minutes the task was completed and the member
was taken back home. The MCA’s dedication and the empathetic response was
appreciated by the member.
Support Elders Impact: We give our heart to care for elders
- Log in to post comments
