Co-ordinated action for member care

On the morning of March 17, our National Alarm Centre (NAC) received a call from the attendant of our member, Ms M. Adhikari, saying that she was unwell. Ms S. Malakar, Shift Supervisor and Member Care Officer at the NAC, Mr M. Halder, request the MCA on duty, R. N. Sharma to visit her. He found our member with breathing difficulties and very fatigued. Our MCA checked with the member’s daughter who was present there, asked the NAC to declare a Code Red and send an ambulance. The member’s daughter said that she had e-mailed an EM Bypass hospital for a vacant bed and was awaiting
confirmation. Sharma knew that our Zonal Co-ordinator, Mr S. Sarkar, was present in the same hospital, helping with the member vaccinations. He called Mr Sarkar and requested him to check if there was a free bed. In a few minutes he received a call that it was available and that he should rush her to the emergency ward where he would be waiting for them. Mr Sharma accompanied the member and her daughter to the hospital emergency and got her admitted. As she was on dialysis with several other complications, she was in the hospital for a few days and our MCAs stayed in touch with the doctor and the member’s relatives, keeping them posted with the developments. When she was well and ready to be released, our MCA accompanied her back home. Ms Adhikari is now doing well and is
back to her normal routine.

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