May 10: It was early in the morning when our member, Mr R. K. Ghosh, fell down in his room and found himself unable to get up. His attendant knew exactly what to do in case of an emergency and called our Zonal Co-ordinator (ZC), Mr G. Basak. It was 6.40 am. Mr Basak called the National Alarm Centre (NAC) immediately, had a Code Yellow declared and our Member Care Associate (MCA), Mr A. Das, rushed to his house. He found our member in distress—there was profuse bleeding. He informed the NAC and our ZC and a Code Red was declared. The MCA cleaned up the wound and bandaged it by the time
the ambulance arrived and accompanied Mr Ghosh to the hospital.
The doctor stitched up the wound and wanted a scan. Our MCA took care of the paperwork and took Mr Ghosh for the scan, Meanwhile, the ZC had informed his children and assured them that their father was in good hands. Mr Ghosh’s son called the hospital and was assured that there were no internal injury. The MCA accompanied Mr Ghosh to his house, settled him, bought the prescribed medicines and arranged for a night attendant. Only after our member was at ease, did our ZC leave. Later, he also organised a 24-hour attendant with the member’s consent.
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