On 26th of June our members, Mr and Ms Sen, were feeling unwell and they called up our National Alarm Centre (NAC). NAC coordinators, Mr S Ghosh and Ms S Malakar, asked Member Care Associate (MCA) Mr S Das, who was near the Sen residence, to reach their house immediately. When the MCA reached the Sen residence, he found that both Mr and Ms Sen were in distress. Ms Sen’s condition seemed to be relatively worse, as she was also feeling dehydrated. Mr Sen’s daughter, who lives in Mumbai, was extremely worried and requested the MCA to accompany both her parents to the nearby hospital. The MCA called up the NAC and requested for an ambulance, which reached within a few minutes. The MCA accompanied Mr and Ms Sen to their preferred hospital, where they were kept in the emergency isolation ward and asked to wait for the mandatory RTPCR test. The MCA started looking into the paperwork and since there were technical issues with the members’ mobile, to avoid delay he completed the formalities from his mobile and assisted them with the preliminary tests. After the preliminary tests were done, Mr Sen was released while Ms Sen was admitted. Since the MCA was still looking into the paperwork and was not comfortable with the idea of Mr Sen managing on his own, he bought the medicines prescribed for Mr Sen and informed the Zonal Coordinator (ZC). The ZC immediately sent another MCA to Mr Sen’s residence to receive Mr Sen and settle him in his home, while Mr Das completed all the formalities in the hospital, got Ms Sen admitted, informed their daughter and signed off for the day.
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