For our ailing member, Mr P. Choudhury, April 27 began with serious breathlessness. Already frail and managing with the support of a nursing attendant, his condition started deteriorating around mid-day. His attendant called our Zonal Co-ordinator (ZC) Mr P. Maity sent our Member Care Associate (MCA), Mr S. Adhikari, to his house. Our MCA found him breathing very strenuously and informed Mr Maity, who called his relatives in Kolkata and told them that our member needed immediate hospitalisation. His relatives refused to have our member hospitalised because of the pandemic and wanted him to be put on oxygen at home and a doctor consulted.
The challenge was to procure oxygen. Ms S. Malakar from our National Alarm Centre (NAC) and Mr Maity talked to all our channel partners and other sources throughout Kolkata but no oxygen was available. Our team continued to search for oxygen and located a source around 8 pm; a cylinder with over 7,800 litres of oxygen. Without further ado, the required deposit was made, a mini truck was booked and the oxygen cylinder was taken to the member’s house and started immediately. We were relieved to see him get some relief.
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