For our members, Mr and Ms A. K. Ghosh, the news could not have been worse. Ms S. Ghosh tested positive for Covid-19 and her doctor arranged for immediate hospitalisation. Once our NAC was informed, our member care associates promptly took charge at two centres: the hospital and her home, where Mr Ghosh was all by himself. At the hospital, we spoke to her doctor and ensured that our member was comfortable and kept constant touch with the treating doctors.
We also allayed the concerns of her daughter and son-in-law who live overseas and were desperate to fly down and assured them that Mr Ghosh would be taken care of and all his requirements met. Even as that was being organized, Mr Ghosh started complaining of Covid symptoms. A test showed him to be mildly positive too but the doctor said that he could stay in home quarantine. We organised an official inspection and got the necessary clearance for him to stay at home.
Meanwhile the domestic help stopped coming. Mr Ghosh now needed Support Elders to deliver 100 per cent care. We organised a trained nurse, capable of managing a Covid patient, equipped her with PPEs. For a fee, the lady agreed to take charge of meals, domestic chores and nursing, under our supervision.
In the hospital, Ms Ghosh took a turn for the worse too and was shifted to ICCU with severe breathing difficulties. We kept constant touch with both the hospital authorities and the family, who were kept abreast of the member's condition. Ms Ghosh improved gradually and is now back home. We took care of her release, the finances and paper work and brought her home.
Her much relieved daughter sent us a WhatsApp message expressing confidence that, with Support Elders around, her parents would be well taken care of.
Support Elders Impact: We deliver what we promise and more for that is the Support Elders service model
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