The landline phone is indispensable to an 89-year-old member of ours, who stays in a south Kolkata flat. The former teacher, whose vision is largely impaired, is not comfortable using a mobile. When two members of the Support Elders ECS Kolkata team recently visited her, they found the lady distraught about her dysfunctional landline phone. It cut her off from the outside world, even the building security guard. Though our smart alert watch assured her safety, the break in communication with her family upset her the most. .
The ECS Lead immediately called up the Area Coach and explained the problem. He, in turn, contacted a Member Care Associate with the help of the Operations Team Chief and asked him to visit the member and solve the problem. The member wanted the ECS Lead to go and pay the landline bill. The ECS Lead called up the customer care and found no amount pending against the bill..
Instead, he told the ECS Lead to check the phone cables. Finding no fault in those either, she booked a technician visit between 1.30 p.m. and 2.30 p.m. Accordingly, the Area Coach told the Member Care Associate to reach the member’s flat on time. The Member Care Associate attended to the technician at the member’s flat and ensured that the phone connection was restored. Later, the ECS Lead called up the member on her landline to cross-check.
The member sounded very relieved. She could not stop thanking the Support Elders family for being such a great help.
Support Elders Impact: Member relief is our topmost priority
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