Our member, Ms K. Banerjee, had not been feeling well for a couple of days. Her son was in touch with her doctor and when their doctor suggested immediate hospitalisation, she contacted our Kolkata Alarm Centre on 23rd August 2021. Mr B. K. Burman, Member Care Associate (MCA), was informed as per process and he reached the member’s residence around 11 a.m. in the morning. On reaching her preferred hospital, the MCA deposited the required form and money and went to talk to the doctor, who advised CT scan and a few diagnostic tests. The MCA accompanied Ms Banerjee for all the tests and admitted her in the hospital. He then waited for the doctor to come and check her; collected all her belongings; explained the medicines that she takes regularly to the on-duty nursing attendant; and left the hospital around 4.30 p.m. He signed off only after going to the member’s house and handing over the extra cash and belongings.
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