On 26 th February 22, at 6.00 pm, ZC Mr G. Basak received a call from NAC stating that our member Mr R. Sarkar required immediate attention. MCA Mr S. Ghosh immediately started for the member’s house and ...
Our member Mr B. Guha along with his wife had planned a trip to Pune. Unsure how to tackle the luggage at his age, he asked Support Elders for an out of home assistance, on the ...
On 20 th March at 10.45 pm RC Mr S. Alam received a WhatsApp message from Mr T K Batyabal’s daughter stating that there was a water crisis at her father’s house which required to be ...
Our member Ms K. Chakraborty’s husband, called ZC Mr M. K Poddar on 26 February stating that his wife was in a critical condition and required immediate attention. Mr Poddar instantly informed his senior about it ...
On 22 February, after midnight, at 12:58 a.m. MCA Mr A. Haldar received a call from ALCO stating an emergency. He immediately started and reached the member, Mr K. Roy’s house within 12 minutes. On the way ...
On 20th January 2022 at 4.00 p.m., during the daily call, there was a service request from our member Ms S. Basu. She wanted some formalities to be completed, related to her mobile phone connection. First of ...
On 20 January 2022, ALCO IBD team received a call at 10.56 a.m. from KAB member Ms R. Sensarma. ZC Mr G. Basak, who was nearby, was immediately asked to visit the member. On reaching our member’s ...
On December 25, our member, Ms S. Laha, shared with Ms S. Malakar, ALCO IBD Lead, that she needed to go to Hyderabad AIG Hospital for medical treatment. She was worried about travelling from Kolkata to Hyderabad ...
On 28th of January around 1 p.m., we received a call at ALCO from member Mr D. K. Adhikari’s MEAS device. We could only hear someone crying and asking for help. Through digital tracking, ALCO ...
On 16th of December 2021, MCA Mr G. Bhowmik received from Mr M. Halder and Ms M. Ganjai, who were manning ALCO, a call to go to our member Mr A. K. Bhattacharjee’s residence immediately because ...
Ms M. Talukdar’s differently-abled child, Mr K. K. Talukdar, who is also our member was supposed to get his cataract operation done in a South Kolkata hospital while they stay in Salt Lake. As he ...
Our member, Mr S. N. Chowdhury, had to visit his bank for the mandatory annual life certificate submission. He, however, had had an operation sometime back and due to post-surgery complications his lifestyle had been impacted, ...
On 7 th September, our member, Mr C. Manchala’s attendant did not turn up. When Mr and Ms Manchala’s repeated calls went unanswered, they got very worried, as they depended on the attendant for Mr ...
On the night of 20th September, ALCO received a call from our member, Ms S. Sen. She had had a fall. ALCO asked Mr T. Mahato, MCA, to reach her house immediately. The MCA was able ...
On 14 th September, one of our Alarm Centres received a call around 11.35 a.m. from our member Mr A. K. Bhattacharyya’s attendant. The Alarm Centre, through our back-end technology, immediately got in touch with Mr ...
Our member, Mr R. Banerjee, resident of Durgapur, had a fall and fractured his leg. He needed to undergo surgery at the earliest. A negative blood, a relatively rare blood group, had to be arranged for ...
Our member, Ms K. Banerjee, had not been feeling well for a couple of days. Her son was in touch with her doctor and when their doctor suggested immediate hospitalisation, she contacted our Kolkata Alarm Centre ...
We received an emergency call at our Kolkata Alarm Centre (ALCO) around midnight on 7th July, 2021. Our member Ms S. Gupta was having breathing difficulties and needed immediate help. The ALCO team located Mr S Biswas, ...
Being unable to contact one’s loved ones can be very worrisome…more so when it is our elderly parents. On 6th July, Mr B. K. Basu Roy Chowdhury’s daughter could not contact her parents, ...
On 17th of July, we received a call at our Kolkata Alarm Centre (AC) from our member, Ms L Sengupta, around 7 p.m. She was feeling unwell and needed immediate help. The AC informed Mr A ...
Our member Ms A. Sen had not been feeling fine for a couple of days and our Area Coach (AC) Mr P. Shil and Zonal Coordinator (ZC) Mr D. Mondal were in touch with her. On 5...
On 26th of June our members, Mr and Ms Sen, were feeling unwell and they called up our National Alarm Centre (NAC). NAC coordinators, Mr S Ghosh and Ms S Malakar, asked Member Care Associate (MCA) ...
May 10: It was early in the morning when our member, Mr R. K. Ghosh, fell down in his room and found himself unable to get up. His attendant knew exactly what to do in case of ...
For our ailing member, Mr P. Choudhury, April 27 began with serious breathlessness. Already frail and managing with the support of a nursing attendant, his condition started deteriorating around mid-day. His attendant called our Zonal Co-ordinator (ZC) ...
It was from his hospital bed that our member, Mr A. Ghose, had enrolled with us. He had contracted Covid but his wife was also admitted to the same hospital with a fractured leg. It was ...
When Ms R. Saha, our member, wife of Mr M. Saha, fell and fractured her leg, their children enrolled them with Support Elders. Our Zonal Co-ordinator (ZC) Mr M. M. Sarkar has been in charge for ...
On the morning of March 17, our National Alarm Centre (NAC) received a call from the attendant of our member, Ms M. Adhikari, saying that she was unwell. Ms S. Malakar, Shift Supervisor and Member Care Officer ...
For our members, Mr and Ms A. K. Ghosh, the news could not have been worse. Ms S. Ghosh tested positive for Covid-19 and her doctor arranged for immediate hospitalisation. Once our NAC was informed, our ...
No, this is not an excerpt from a SR (Satyajit Ray) plot. It is a real life SE story featuring Prof. Bhattacharyya. He is a man far beyond his erudition and great eminence. Comfortable living by ...
A day after Amphan ravaged the city, drinking water that had been stored by our member, Ms Banerjee, fast depleted and soon she was left without drinking water as there was power outage in her area. ...
As Amphan raged across the city, it caused widespread damage in different parts of Kolkata. Particularly so, for our member, Ms Ghosh, residing in South Kolkata. It was quite a terrifying time for her, as it ...
On 21st morning, the day after cyclone Amphan hit Kolkata, when the entire city was trying to cope with the disaster, our member, Ms Chatterjee, faced another crisis at home. Her husband had pulled out his ...
On 27th of April, our member, Ms Sinha, fell ill and got in touch with us. We immediately attended to her and hospitalised. By evening, her condition worsened. She needed blood transfusion. Two units of blood ...
One morning our member Mr. Provash Kumar Mukherjee felt extreme pain in his abdomen, started feeling breathlessness with blotted and stiff stomach because of severe constipation and called us for help. He stays in Mullick Bazar ...
Mr. Asok Kumar Basu Thakur got admitted to Fortis Hospital for his dialysis. While the dialysis was on its progress, he suddenly started to have some complications and needed blood transfusion. His blood group A – (...
It was dead in the night. NAC got a Medical Emergency Call from one of our members. 1.10 am on 14 August 2019. The call was about the member's wife, also our member, lying unconscious on the floor and ...
The landline phone is indispensable to an 89-year-old member of ours, who stays in a south Kolkata flat. The former teacher, whose vision is largely impaired, is not comfortable using a mobile. When two members ...
Ms Gani, who stays in a flat under the care of Support Elders, was detected with arterial blockage during a routine ECG. The cardiologist advised her to go for pacemaker implantation.
...
One of our members, Dr Chakraborty, started getting stomach cramps around 8 on a Sunday evening. His son rushed out to search for an SOS medicine earlier prescribed by a doctor for similar symptoms. He failed to ...
Ms Dutta, a retired teacher, led a lonely existence after suffering a personal setback. Her health conditions too impeded her mobility.
Ms Dutta enrolled with Support Elders after coming across ...
Our Zonal Coordinator was in Agra on vacation when one of our members, Ms Ghosh, who stays alone in a flat in Kolkata, made an SOS call to him. The catheter fitted on her had somehow ...
One of our Zonal Coordinators received an early morning call from a lady, who was extremely worried about the respiratory distress of her father, Mr Nandi. The lady, who lived abroad, was in a precarious health ...
Our National Alarm Centre received an emergency alert from the smart watch of Mr Gupta, who stays with his wife, in a flat. It was raining very heavily that night.
The ...
The mobility of our members, Justice Ghosh and his wife, is largely restricted within the house due to geriatric complications.
When a Member Care Associate reached the couple’s residence ...
When the Enriching Cognitive Solutions (ECS) team went to visit Mr De, they saw the tensed member busy on a phone call. On enquiring, his wife said it was a call from an official seeking some ...
After suffering a personal setback, our member, Mr Roy, shifted to a home for the elderly away from the city. He refrained from keeping in touch with his friends and relatives.
The Support Elders Enriching Cognitive Solutions (ECS) team organised a picnic for its members near the retirement home where Mr Roy resided and persuaded him to join in. He admitted having enjoyed himself there. A month later, he was invited to participate in the Basanta Utsav. The interaction with the other members rekindled his passion for writing. He started to contribute to the newsletter and write blogs for our website.
Three months on, he has become one of the most active members among the ECS subscribers. Mr Roy searches the internet and goes through reference books to seriously prepare for the topic taken up at every discussion event that is organised by the Support Elders team.
But the most rewarding thing for us is that the regular ECS events have made Mr Roy move back to his own house in the city though he visits the old-age home occasionally. It shows how much faith and trust he has in Support Elders. And we feel honoured by that.
Support Elders Impact: ECS enhances our members’ lives
Though our members, Mr and Ms Basu, took passport renewal interview appointments online with Passport Seva Kendra (PSK), Kolkata, for the same day, yet the PSK allotted them separate time slots.
A Member Care Associate accompanied the couple to the PSK on the scheduled date and seated them in the waiting lounge. But the electronic board displayed that they would be interviewed at separate counters and time slots. It was a tricky situation because it implied that the Member Care Associate would have to queue up on behalf of the couple at two separate counters during the afternoon rush hour. Else, one member would miss the interview, leading to unnecessary harassment.
The Member Care Associate, an ex-serviceman, managed the difficult situation with considerable tact, running up and down between the two counters, located far apart, and persuading PSK officers and other interviewees to let Mr and Ms Basu advance in queue. By the end of the day, both Mr and Ms Basu completed their respective passport renewal interviews smoothly.
The couple lauded the efforts of the Member Care Associate and were happy to have enrolled as members of Support Elders.
Support Elders Impact: Smooth experience ensured for our members, no matter what
Wing Commander Mukherjee was due for an audiometry evaluation for the past five months. However, the necessary tests kept getting deferred. Finally, a Member Care Associate escorted the Mukherjee couple to Command Hospital. At 90, the member ...
Ms Mukherjee lives in a flat in a housing society on the southern fringes of Kolkata. She tries to live as best as she can, given her age and delicate health. Living within her limited means, ...
The elderly Ms Guha was weighed down by her dementia and other health complications and living alone in a Salt Lake flat. Support Elders had been taking care of her health and finances.
One ...
Early one morning in April, Ms Dasgupta, who stays all by herself, gave an SOS call to Support Elders. She was in trouble and needed urgent help.
Ms Dasgupta is dependent ...
Our member, Mr Nag slipped and fell on the wet washroom floor in his flat around 5 a.m. Not wishing to disturb his sleeping wife, he immediately connected with the 24x7 Support Elders National Alarm Centre ...
Her failing eyesight and geriatric problems had robbed former teacher and cookbook writer, Ms Silliman, of the confidence to step out of her house. She had had to give up even going to buy baking ingredients ...
A few years ago, Ms Gupta led a rather difficult life, with ceaseless health complications. In fact, she used to be frequently hospitalised, and even put in the ICCU. Doctors had advised brain surgery for ...
Mr Basu had many health issues when he first enrolled with Support Elders. He needs to be regularly taken for dialysis. The Member Care Associates take him for evening dialysis sessions to the hospital, which take ...
Mr Banerjee felt uneasy in the middle of the night. His wife summoned a doctor who advised immediate hospitalisation. She alerted the Support Elders National Alarm Centre. Within half an hour, a Member Care Associate arrived ...
The increasing health complications of Mr Guha made his Mumbai-based son enrol him with Support Elders. Shuttling between Mumbai and Kolkata started taking a toll on his work.
His father’s ...
An amount of Rs 10,000 went missing from octogenarian Mr Ghatak’s bank account. The frail gentleman, with failing health, could not visit the bank without assistance. Climbing down four floors of the building, which housed his ...