On 20th January 2022 at 4.00 p.m., during the daily call, there was a service request from our member Ms S. Basu. She wanted some formalities to be completed, related to her mobile phone connection. First of all, her late husband’s name had to be replaced by her own. Secondly, she wanted the payment service option to be changed from the existing prepaid service to post-paid service, as there was some dispute with excessive billing. As per her request, on the day of the scheduled weekly visit, MCA Mr N. Saha was assigned the job with all the details. Mr Saha went to the service provider’s outlet, explained the requirements and told them that our member is aged and confined to bed, so, would not be able to come to the outlet. The officials gave no other option but to bring the member once, to click her photo as ID proof on their system, to change the name.
Mr Saha informed Ms S. Basu about it. Since, she was anxious about travelling in that condition, Mr Saha convinced her that he will ensure that she feels no discomfort while travelling. He then booked a cab and with the help of the cab driver lifted Ms Basu, carried her on his shoulder and seated her in the cab. He then accompanied her to the service provider’s outlet. He first went in and spoke to the office-in-charge, informed him about her health and made sure that Ms Basu’s formalities were completed fast and on an urgent basis. He requested them to arrange for a chair and then carried her into the office. While they were completing the ID proof process, Mr Saha paid the outstanding amount, got all doubts clarified and noted all details from them. He then called the cab, which was waiting in the parking area, in front of the outlet, carried Ms Basu to the cab, comfortably seated her in it and brought her safely back home. Mr Saha waited for a while until the member was at ease, then he handed over to her all the documents, made her understand the details and then signed off.
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