Seamless communication and team work | Support Elders
  • Senior Health Care Service
  • Senior Health Care Service

Seamless communication and team work

On December 25, our member, Ms S. Laha, shared with Ms S. Malakar, ALCO IBD Lead, that she needed to go to Hyderabad AIG Hospital for medical treatment. She was worried about travelling from Kolkata to Hyderabad when she was ailing; booking a place to stay near the hospital; and taking care of all hospital formalities. Ms S. Malakar assured her that we would take care of everything. Details of the doctor at Hyderabad AIG Hospital were taken and forwarded to Hyderabad-based MCA Mr J. Srinivasulu. An appointment was taken and the details were given to the Kolkata team. As requested by the member, Hyderabad-based MCA Mr Bhemaiah V. booked a room in a guesthouse near the hospital. On the appointed day, ALCO MCO Mr Raihan shared her cab details with MCA Mr S. Biswas, who waited for Ms Laha at the Kolkata airport. He helped her get out of the cab, seated her in a wheelchair, and assisted her till she went inside the airport with her attendant. ALCO had already shared Ms Laha’s travel details with the Hyderabad team. MCA Mr Bhemaiah V. who received Ms Laha at the Hyderabad airport, accompanied her to the guesthouse.

All hospital formalities were efficiently taken care of by the Hyderabad team. During Ms Laha’s stay at the hospital and during her post-hospitalisation stay at the guest house, MCA Bhemaiah V. visited her regularly and ensured that she was fine. After the successful completion of her treatment, Ms Laha was escorted to the airport by MCA Bhemaiah V. He signed off after sending details of her return journey to the Kolkata team.

Kolkata-based MCA Mr M. Mondal received Ms Laha at the airport and made arrangements for her to reach home safely. When the cab reached Ms Laha’s residence, MCA Mr G. Ali was waiting to receive her. He ensured she was comfortably settled in her house before leaving.

Kudos to Team Support Elders, Kolkata & Hyderabad!!

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